Customer Service Advisor

We're looking for a Customer Service Advisor to join our MOJ & Home Office Contract Administration team based in Basingstoke.

Location: Basingstoke – remote working available, with occasional travel to the office required
Hours: Full time, Monday–Friday, shifts between 8:00–18:00 with a 1-hour lunch break

We are unable to offer certificates of sponsorship to any candidates in this role.

What will you be responsible for?

As a Customer Service Advisor, you'll be working within the MOJ & Home Office Contract Administration team, supporting them in delivering an efficient, accurate and professional service to operational, engineering and office-based teams.

Your day to day will include:

• Raising, allocating, scheduling and completing work orders for reactive works via the CAFAM system
• Monitoring inboxes, answering calls, capturing service requests and providing updates to customers and stakeholders
• Liaising with engineers and subcontractors for attendance dates, RAMS, paperwork and progress updates
• Reviewing and correcting work order details, ensuring accurate data entry, SLA compliance and timely closure
• Providing administrative support to Contract Managers and contributing to performance improvements across the contract

What are we looking for?

This role of Customer Service Advisor is great for you if:

• You have strong verbal and written communication skills, with an excellent telephone manner
• You are IT confident, with good MS Office skills (Excel, Outlook) and high attention to detail
• You can build and maintain effective working relationships with engineers, subcontractors and internal teams
• You can manage a fast-paced administrative workload, meet deadlines and maintain accuracy
• You are able to pass CTC Clearance, required for this role

We're all about finding potential here at Kier, and transferrable skills are always welcome! So, even if you don't tick every box, please apply and we can have a chat.

Rewards and benefits

We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.

Diversity and inclusion

Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.

Due to the nature of this role, you will also be required to complete an Enhanced Disclosure and Barring Service Check (applicants with convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's conviction history or the details of any convictions disclosed to us). Some roles may also be subject to further pre-employment checks.

We look forward to seeing your application to #joinkier