Claims Handler

We're looking for a Claims Handler to join our Highways team based in Brixworth, Northamptonshire.

Location: Brixworth, Northamptonshire - travel to the office required with some remote working available

Hours: Permanent 37.5 hours per week – we welcome part‑time applications and those interested in working condensed hours. We also offer some flexibility around working patterns, so just let us know your preferences when we speak.

Salary: £28,000 - £32,000 FTE per year + excellent benefits

We are unable to offer certificates of sponsorship to any candidates in this role.

Are you a detail-oriented professional looking to grow your career in a supportive environment? As a Claims Handler, you'll play a vital role in our Highways team, managing claims effectively while providing outstanding service to all our stakeholders.

What will you be responsible for?

As a Claims Handler, you'll manage a caseload delivering fair and timely resolution of highway claims.

Your day to day will include:

• Managing a caseload of highway claims from initial notification through to completion, including assessment of liability
• Negotiating settlements within agreed authority levels to ensure fair outcomes
• Building collaborative relationships with clients as their trusted point of contact
• Maintaining accurate and detailed claim records within our reporting systems
• Providing clear communication and supportive guidance to all stakeholders

What are we looking for?

This role of Claims Handler is ideal if you:

• Can produce clear, accurate reports and maintain thorough claim records
• Are proficient in Microsoft Office applications
• Have strong written and verbal communication skills, with the ability to provide clear, well‑reasoned decisions
• Deliver excellent customer service with a professional and empathetic approach
• Possess strong organisational skills and can prioritise and manage your workload effectively

We're all about finding potential here at Kier, and transferrable skills are always welcome! So, even if you don't tick every box, please apply and we can have a chat.

Rewards and benefits

We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.

Diversity and inclusion

Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.

We look forward to seeing your application to #joinkier.