Contract Manager

We're looking for a Contract Manager to join our team.

Location: Basingstoke with travel required
Hours: Full-time 40 hours

We are unable to offer certificates of sponsorship to any candidates in this role.

As a Contract Manager, you'll play a vital role in ensuring the smooth delivery of services across a specified area of the customer's estate. You'll be responsible for managing engineers, maintaining asset accuracy, and driving performance improvements whilst building strong relationships with clients and stakeholders. This is an excellent opportunity for someone passionate about service excellence and team development.

What will you be responsible for?

As a Contract Manager, you'll be working within the team, supporting them in delivering exceptional hard services across the estate. Your day to day will include:

• Ensuring the asset base is accurate and maintained within the required CAFM system
• Developing and supporting engineers to ensure they have the correct skill set for reactive and planned preventative tasks
• Managing the planned preventative maintenance schedule to maintain optimum performance
• Acting as the first point of contact for staff matters, including absence management and performance conversations
• Monitoring and improving KPIs, understanding key influencing factors and leading continuous improvement initiatives

What are we looking for?

This role of Contract Manager is great for you if:

• You have a recognised professional NVQ qualification and minimum 5 years' experience in hard services
• You possess excellent communication and interpersonal skills with a talent for building strong relationships
• You're motivated, self-driven, and have a genuine passion for customer service excellence
• You're a collaborative team player who can work flexibly and help deliver quality commercial services
• You hold a Full driving licence and relevant health and safety qualifications (IOSH/NEBOSH)

Rewards and benefits

We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.

Diversity and inclusion

Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.

Due to the nature of this role, you will also be required to complete an Enhanced Disclosure and Barring Service Check (applicants with convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's conviction history or the details of any convictions disclosed to us). Some roles may also be subject to further pre-employment checks.

We look forward to seeing your application to #joinkier.