Customer Service Administrator

We're looking for a Customer Service Administrator to join our Birmingham team based in Birmingham. In this role, you'll be at the heart of our customer communications, ensuring that every enquiry receives a thoughtful and timely response. This is a fantastic opportunity to make a real difference in delivering exceptional service to members of the public, Birmingham City Councillors and Members of Parliament.

Location:  Thimble Mill Lane, Birmingham B7 5HR - travel to the office required with some remote working available
Hours: 40 hours per week - some flexibility on hours available if desired, just let us know when you speak to us.

Salary: £27,976 per year + excellent benefits

We are unable to offer certificates of sponsorship to any candidates in this role.

What will you be responsible for?

As a Customer Service Administrator, you'll be working within the Customer Service team, supporting them in delivering responsive, high-quality service to our community. Your day to day will include:

• Managing your own caseload of customer enquiries and providing full written responses within five business days.
• Liaising with different service areas across the business to investigate and resolve customer queries effectively.
• Responding to official complaints in line with procedures, ensuring fair and thorough outcomes.
• Delivering excellent service that gets things right first time, every time.
• Working towards key performance indicators that support our organisational goals.

What are we looking for?

This role of a Customer Service Administrator is ideal if you:

• Are highly organised and thrive on managing multiple priorities at once.
• Can communicate confidently and professionally via email, letter and phone.
• Are passionate about supporting customers and providing a great service experience.
• Can adapt well to change and enjoy working in a busy, fast‑moving environment.
• Can work well both independently and as part of a team to achieve service targets.

Rewards and benefits

We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.

Diversity and inclusion

Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.

We look forward to seeing your application to #joinkier.