Customer Service Advisor

We're looking for a Customer Support Advisor to join our MOJ and Home Office contract team based in Essex.

Location: Essex 
Hours: 37.5 hours per week – Monday to Friday, shifts between 8am and 5pm – some flexibility on hours available if

What will you be responsible for?

As a Customer Support Advisor, you'll be working within the MOJ and Home Office contract team, supporting them in delivering efficient administrative and operational support to meet service level agreements.

Your day to day will include:

• Communicating with internal and external customers to raise, allocate, and complete work orders via the CAFAM system

• Scheduling works to Kier Engineers or subcontractors and managing their availability

• Monitoring inboxes, phone cover, and handling escalations or delays

• Reviewing performance reports and coordinating updates to improve outcomes

• Supporting contract managers and maintaining accurate documentation and system records

What are we looking for?

This role of Customer Support Advisor is great for you if:

• You have an excellent telephone manner and strong verbal, written, and interpersonal communication skills

• You're highly organised with a strong attention to detail and accuracy in data entry

• You're proficient with Microsoft Office, especially Excel and Outlook, and can manage multiple systems effectively

We're all about finding potential here at Kier, and transferrable skills are always welcome! So, even if you don't tick every box, please apply and we can have a chat.

Rewards and benefits
We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.

Diversity and inclusion
Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.

We look forward to seeing your application to #joinkier