Regional Operations Manager

We're looking for a Regional Operations Manager to join our Facilities Management team based in East Anglia.

Location: East Anglia / Regional role – office and site based, with travel across the portfolio
Hours: 40 hours per week - some flexibility on hours available if desired, just let us know when you speak to us.

We are unable to offer certificates of sponsorship to any candidates in this role.

This is an exciting opportunity to lead the operational performance and strategic development of a regional portfolio of complex Facilities Management contracts, including PFI/PPP environments. You'll be accountable for financial delivery, service excellence, client relationships and team development across multiple sites. As a visible people leader, you'll coach Contract and Account Managers, build capability and create a high-performance, inclusive culture whilst ensuring services are safe, compliant and customer-focused.

What will you be responsible for?

As a Regional Operations Manager, you'll be working within the Facilities Management team, supporting them in delivering operational excellence across the regional portfolio. Your day to day will include:

• Leading and coaching Contract and Account Managers to achieve operational, financial and customer performance targets
• Owning the financial performance of the portfolio including P&L, margin, cash management and cost control
• Building trusted relationships with clients, SPVs, public-sector stakeholders and supply-chain partners
• Ensuring compliance with PFI/PPP contractual obligations, KPIs, SLAs and statutory requirements
• Driving continuous improvement, service quality and sustainable growth across all contracts

What are we looking for?

This role of Regional Operations Manager is great for you if:

• You have demonstrable senior operational leadership experience across a multi-site FM portfolio with accountability for Contract or Account Managers
• You have proven success leading Hard FM and Soft FM services in a PFI/PPP, public-sector or similarly regulated environment
• You have strong P&L leadership experience including budgeting, forecasting, margin improvement and commercial risk management
• You're commercially astute with the ability to balance service, risk, customer, people and financial priorities
• You hold a Full driving licence and are willing to travel regularly across the regional portfolio

Rewards and benefits

We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.

Diversity and inclusion

Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.

Due to the nature of this role, you will also be required to complete an Enhanced Disclosure and Barring Service Check (applicants with convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's conviction history or the details of any convictions disclosed to us). Some roles may also be subject to further pre-employment checks.

We look forward to seeing your application to #joinkier.