Resident Liaison Officer

We're looking for a Resident Liaison Officer to join our Kier Places team based in London.

Location: London

Hours: 40 hours per week

We are unable to offer certificates of sponsorship to any candidates in this role

As a Resident Liaison Officer, you'll play a vital role in our fire safety remediation and recladding projects, serving as the key connection between our team and the residents affected by our work. You'll create a supportive environment for residents while ensuring project milestones are met smoothly and efficiently.

What will you be responsible for?

As a Resident Liaison Officer, you'll be working within the operations/delivery team, supporting them in ensuring effective communication during fire safety projects. Your day to day will include:

• Building trusted relationships with residents, serving as their first point of contact for queries and concerns
• Coordinating with project teams to align resident engagement with project schedules
• Keeping residents informed about upcoming works and safety protocols
• Managing access arrangements and ensuring resident safety throughout the project
• Maintaining detailed records and producing reports on resident interactions

What are we looking for?

This role of Resident Liaison Officer is great for you if:

• You have experience in a similar customer-focused role in housing or construction
• You possess excellent written and verbal communication skills
• You're organised and can manage your own workload while adapting to changing priorities
• You're comfortable using Microsoft Office applications including Word, Excel, and PowerPoint
• You have a supportive and caring approach to helping others through potentially stressful situations

Rewards and benefits

We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.

Diversity and inclusion

Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.

Due to the nature of this role, you will also be required to complete a Basic Disclosure and Barring Service Check (applicants with convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's conviction history or the details of any convictions disclosed to us). Some roles may also be subject to further pre-employment checks.

We look forward to seeing your application to #joinkier.