Customer Service Advisor

We're looking for a Contract Support Advisor to join our MOJ and Home Office Contract Administration team based in Basingstoke.

Location: Basingstoke
Hours: Monday to Friday, shifts between 8am – 6pm with one hour for lunch - some flexibility on hours available if desired, just let us know when you speak to us.

We are unable to offer certificates of sponsorship to any candidates in this role.

Kier Places is looking to recruit a Contract Support Advisor to work within our MOJ and Home Office Contract Administration Team. You'll undertake support duties for both operational and office-based teams, helping to ensure smooth service delivery through effective work order management and customer communication.

What will you be responsible for?

As a Contract Support Advisor, you'll be working within the Contract Administration team, supporting them in delivering excellent service to internal and external customers. Your day to day will include:

• Communicating with customers to capture, record and distribute service calls onto the CAFAM system
• Raising and allocating work orders for Contract Managers, Kier engineers and subcontractors, ensuring all details are accurate and complete
• Scheduling works, arranging site escorts, and monitoring delays to ensure we deliver our agreed service levels
• Completing work orders by checking paperwork, correcting system issues and chasing outstanding information
• Providing support to Contract Managers and monitoring inboxes for closure paperwork and escalations

What are we looking for?

This role of Contract Support Advisor is great for you if:

• You have an excellent telephone manner with strong verbal and written communication skills
• You're able to create and maintain effective working relationships with colleagues and customers
• You have demonstrable IT skills, particularly in Microsoft Office, Excel and Outlook
• You have proven accurate data entry skills with excellent attention to detail
• You're able to obtain CTC Clearance for this role

Rewards and benefits

We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.

Diversity and inclusion

Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.

Due to the nature of this role, you will also be required to complete an Enhanced Disclosure and Barring Service Check (applicants with convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's conviction history or the details of any convictions disclosed to us). Some roles may also be subject to further pre-employment checks.

We look forward to seeing your application to #joinkier.