Customer Service Advisor

We're looking for a Contract Support Advisor to join our Cambridge CC team based in various locations depending on assigned region.

Location: Basingstoke - Office Based
Hours: Monday to Friday, 8am to 5pm - some flexibility on hours available if desired, just let us know when you speak to us.

We are unable to offer certificates of sponsorship to any candidates in this role.

As a Contract Support Advisor, you'll play a vital role in supporting our Contract Administration Team. This position offers a fantastic opportunity to develop your skills whilst working in a collaborative and supportive environment. You'll be managing work orders, coordinating with engineers and subcontractors, and ensuring excellent service delivery to both internal and external clients.

What will you be responsible for?

As a Contract Support Advisor, you'll be working within the Contract Administration Team, supporting them in delivering efficient administrative services. Your day to day will include:

• Raising, allocating and completing work orders for both planned and reactive works, ensuring all details are accurate and comprehensive
• Communicating effectively with customers and team members, monitoring inboxes and providing phone support as required
• Coordinating with engineers and subcontractors, scheduling works, arranging site escorts and chasing paperwork to meet service level agreements
• Reviewing and updating work orders daily, ensuring correct information, making necessary corrections and resolving system issues
• Supporting Contract Managers with administrative tasks, monitoring performance reports and providing solutions to improve service delivery

What are we looking for?

This role of Contract Support Advisor is great for you if:

• You have excellent communication skills with a professional telephone manner and strong written abilities
• You're comfortable using IT systems, particularly Microsoft Office including Excel and Outlook
• You have strong attention to detail with accurate data entry skills
• You can build and maintain positive working relationships with colleagues and clients
• You're able to obtain CTC Clearance as this is required for the role

Rewards and benefits

We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.

Diversity and inclusion

Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.

Due to the nature of this role, you will also be required to complete a Basic Disclosure and Barring Service Check (applicants with convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's conviction history or the details of any convictions disclosed to us). Some roles may also be subject to further pre-employment checks.

We look forward to seeing your application to #joinkier.