Customer Service Advisor

We're looking for a Customer Service Advisor to join our Huntingdon team based in Huntingdon.

Location: Huntingdon
Hours: 37 hours per week - some flexibility on hours available if desired, just let us know when you speak to us.

We are unable to offer certificates of sponsorship to any candidates in this role.

As a Customer Service Advisor, you'll be a vital point of contact for our customers, planning appointments and delivering front-line support. This is a fantastic opportunity for someone passionate about providing exceptional service and making a real difference to people's day-to-day experience. You'll work collaboratively with colleagues to ensure smooth operations and help us meet our targets while maintaining the highest standards of customer care.

What will you be responsible for?

As a Customer Service Advisor, you'll be working within the Huntingdon team, supporting them in delivering excellent customer service. Your day to day will include:

• Planning and confirming appointments with customers using the most appropriate communication methods
• Handling customer queries and directing them to the right teams for resolution
• Managing outbound and inbound contact across multiple channels including social media, live chat, WhatsApp and text messaging
• Keeping systems and databases up to date to ensure smooth operations
• Proactively managing your workload to meet key targets and contributing to continuous improvement initiatives

What are we looking for?

This role of Customer Service Advisor is great for you if:

• You have experience in a customer service environment, particularly over the phone within an office or depot setting
• You possess excellent IT and communication skills
• You're collaborative and enjoy working closely with colleagues to reach innovative solutions
• You're trusted and deliver what you promise, acting with integrity at all times
• You're focused and disciplined in your approach to delivering excellent service

We're all about finding potential here at Kier, and transferrable skills are always welcome! So, even if you don't tick every box, please apply and we can have a chat.

If you would like to explore more about the incredible growth and scale of our water business, dive into our diverse project portfolios, and uncover both current and future career opportunities. You can see more information about our water business here. There's never been a better time to get involved, register your interest today and take the first step toward a rewarding career with us!

Rewards and benefits

We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.

Diversity and inclusion

Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.

We look forward to seeing your application to #joinkier .