Helpdesk Administrator

We're looking for a Helpdesk Coordinator to join our Bexley Schools team based in Bexley.

Location: Bexley Schools, Kent
Hours: 40 hours per week – Monday to Friday, 08:00–17:00

We are unable to offer certificates of sponsorship to any candidates in this role.

What will you be responsible for?

As a PPM/Helpdesk Coordinator, you'll be working within our Bexley Schools team, supporting the effective delivery of reactive and planned maintenance operations. You'll help ensure compliance, optimise processes, and enable data-driven decision-making through the CAFM system, Concept Evolution.

Your day to day will include:

• Managing and prioritising Help Desk tickets, coordinating with engineers and contractors to ensure timely resolutions.
• Scheduling and tracking Planned Preventative Maintenance (PPM) tasks, ensuring compliance and accurate CAFM records.
• Producing monthly reports on system performance, task completion, and key operational metrics.
• Processing task extensions, mitigations, and Paymec transactions within Concept Evolution.
• Promoting a strong safety culture through adherence to Kier's SHE 5 Basics, NOVADE reporting and Golden Hour principles.

What are we looking for?

This role of PPM/Helpdesk Coordinator is great for you if:

• You have proven administrative experience, ideally within Facilities Management or using CAFM systems such as Concept Evolution.
• You're organised, detail-oriented, and confident managing multiple tasks simultaneously.
• You can analyse data, produce accurate reports, and support strategic decision-making.
• You're an effective communicator who can liaise confidently with engineers, managers, and external partners.

We're all about finding potential here at Kier, and transferrable skills are always welcome! So, even if you don't tick every box, please apply and we can have a chat.

Rewards and benefits

We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.

Diversity and inclusion

Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.

Due to the nature of this role, you will also be required to complete an Enhanced Disclosure and Barring Service Check (applicants with convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's conviction history or the details of any convictions disclosed to us). Some roles may also be subject to further pre-employment checks.

We look forward to seeing your application to #joinkier