Operational Support Hub

We're looking for a Hub Operator to join our Transportation team based in Southeast Regional Hub control room at Coldharbour Depot, Aylesford. This is a 24/7 control room and you will be working a 12-hour shift pattern which includes weekends and nights.

Can you imagine a world without transportation links via land, sea or air? Nor can we! Your journey is our journey, come and join us at Kier Transportation and make a difference. Supporting the movement of people, goods and equipment. 

Location: Aylesford, Kent

Hours: Permanent Fulltime day and night shifts on a 12 hour 4 on 4 off rotation

Salary: £31,200 per year + benefits

We are unable to offer certificates of sponsorship to any candidates in this role.

What will you be responsible for?

As a Hub Operator you'll be providing a single point of contact for Kier Highways. Supporting the Area 3 & 4, Birmingham & Shropshire contracts response to incident management, Safety observations, stakeholder liaison and general enquiries.

Your day to day will include:

• Act as first point of contact for Kier in relation to incidents, emergency repairs and severe weather on the strategic road network
• Produce and maintain accurate incident logs. Recording information gathered from multiple sources
• Monitor Airwave radio communications, ensuring a strict radio discipline is maintained

What are we looking for?

This role of Hub Operator is great if you:

• Have excellent customer service experience with great verbal and written communication skills
• Have the ability to perform effectively in a fast-paced, high pressure environment
• Are computer literate adept with Microsoft Office programmes and other applications

Rewards and benefits

We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.

Diversity and inclusion

Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.

Due to the nature of this role, you will also be required to complete a Basic Disclosure and Barring Service Check (applicants with convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's conviction history or the details of any convictions disclosed to us). Some roles may also be subject to further pre-employment checks.

We look forward to seeing your application to #joinkier