Regional Projects Customer and Communications Liaison Officer

We're looking for a Regional Projects Customer and Communications Liaison Officer to join our team in Brixworth, playing a key role in the delivery of major highways and infrastructure projects across the Midlands. Working as part of our regional delivery team, you'll help build and maintain positive relationships with customers, local communities, stakeholders, and key partners, ensuring they remain informed, engaged, and supported throughout the project lifecycle.

Location: Brixworth – hybrid working
Hours: Permanent Fulltime 37.5 per week - some flexibility on hours available if desired, just let us know when you speak to us
Salary: £36,000 - £40,000 per year + excellent benefits

We are unable to offer certificates of sponsorship to any candidates in this role.

As a Regional Projects Customer and Communications Liaison Officer, you'll be a vital link between our projects and the people they impact, you'll lead stakeholder engagement activities, coordinate customer communications, and support public consultation events, helping to enhance community relations and contribute to the successful delivery of our schemes. This is an excellent opportunity for an experienced communications or stakeholder engagement professional who enjoys working with people, making a positive impact, and being at the heart of major infrastructure projects.

What will you be responsible for?

As a Regional Projects Customer and Communications Liaison Officer, you'll act as a key point of contact for customers and stakeholders, managing enquiries, coordinating responses, and ensuring consistent messaging across all communication channels.

Your day to day will include:

• Developing and delivering stakeholder engagement and communication strategies for regional highways infrastructure projects
• Planning, organising and facilitating public consultations, stakeholder meetings, community engagement events, and project presentations
• Preparing and distributing clear communications through newsletters, letters, emails, websites, social media, and project updates
• Acting as the primary point of contact for residents, businesses, community groups, and elected members, managing enquiries professionally
• Working closely with project teams to ensure consistent messaging and coordinated stakeholder engagement throughout the project lifecycle

What are we looking for?

This role of Regional Projects Customer and Communications Liaison Officer is ideal if you have:

• Proven experience in stakeholder engagement, customer communications, public consultation, or community engagement on major infrastructure, highways, utilities, or construction projects
• Strong written, verbal, and interpersonal communication skills, with the ability to explain complex information clearly and confidently to a wide range of audiences
• Experience developing and delivering communication plans, engagement strategies, and public information campaigns across multiple channels
• Proficiency in Microsoft Office, with the ability to create professional reports, presentations, newsletters, and customer communications
• A full driving licence and willingness to travel across the region, building strong relationships with communities, customers, and project stakeholders through a visible site presence

Rewards and benefits

We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.

Diversity and inclusion

Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.

Due to the nature of this role, you will also be required to complete an Enhanced Disclosure and Barring Service Check (applicants with convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's conviction history or the details of any convictions disclosed to us). Some roles may also be subject to further pre-employment checks.

We look forward to seeing your application to #joinkier.

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