Resident Liaison Officer

We're looking for a Resident Liaison Officer to join our Kier Places team based in London.

Location: London 
Hours: 40 hours per week

We are unable to offer certificates of sponsorship to any candidates in this role

As a Resident Liaison Officer, you'll play a vital role in our fire safety remediation and recladding projects. You'll be the friendly face and reassuring voice for residents, ensuring clear communication between our project teams and those affected by our work. This nurturing role combines exceptional people skills with organised project coordination to create a positive experience during essential building improvements.

What will you be responsible for?
As a Resident Liaison Officer, you'll be working within the operations/delivery team, supporting them in ensuring effective communication with residents during building improvement projects. Your day to day will include:

• Being the friendly first point of contact for resident queries and concerns, addressing issues promptly and compassionately
• Keeping residents informed about upcoming works, safety protocols, and schedule changes with clear, timely communications
• Building warm relationships with residents, clients and stakeholders to foster trust throughout the project
• Coordinating access arrangements between residents and our delivery team, ensuring all parties feel comfortable and informed
• Maintaining detailed records of resident interactions and providing insightful feedback to the project team

What are we looking for?
This role of Resident Liaison Officer is great for you if:

• You have experience in a customer-focused role with a genuine passion for providing caring, attentive service
• You're a natural communicator with excellent listening skills and the ability to explain complex information clearly
• You're well-organised and can balance multiple priorities while maintaining a calm, reassuring presence
• You enjoy building relationships and creating a supportive atmosphere during periods of change
• You're comfortable with Microsoft Office applications and have keen attention to detail when handling documentation

Rewards and benefits
We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.

Diversity and inclusion
Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.

Due to the nature of this role, you will also be required to complete a Basic Disclosure and Barring Service Check (applicants with convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's conviction history or the details of any convictions disclosed to us). Some roles may also be subject to further pre-employment checks.

We look forward to seeing your application to #joinkier.