Resident Liaison Officer

We're looking for a Resident Liaison Officer to join our Kier Places team based in London.

Location: London
Hours: 40 hours per week 

We are unable to offer certificates of sponsorship to any candidates in this role.

As a Resident Liaison Officer, you'll play a vital role in our operations team, ensuring effective communication and engagement with residents during fire safety remediation and recladding projects. You'll work closely with project managers, contractors, and site teams to support smooth project delivery whilst minimizing disruption and addressing residents' concerns promptly.

What will you be responsible for?

As a Resident Liaison Officer, you'll be working within the Kier Places team, supporting them in delivering excellent resident engagement during construction projects. Your day to day will include:

• Acting as the first point of contact for resident queries and concerns, working with the operations team to resolve issues efficiently
• Maintaining strong relationships with customers, clients, and external stakeholders whilst coordinating all tenant-related activities
• Working collaboratively with project managers and contractors to align resident engagement with project schedules and milestones
• Communicating project updates, works programs, access requirements, and safety protocols to residents in a clear and timely manner
• Maintaining accurate records of resident interactions and providing regular reports on engagement status and any concerns

What are we looking for?

This role of Resident Liaison Officer is great for you if:

• You have demonstrable experience in a customer service role, delivering first-class support within either the public or private sector
• You possess excellent communication skills, both verbal and written, with the ability to explain complex information clearly
• You have strong organisational and administrative skills with a keen eye for detail and the ability to manage your own workload
• You're comfortable responding to changing priorities and working collaboratively with diverse teams to meet deadlines
• You have IT literacy including Word, Excel, PowerPoint and Email

Rewards and benefits

We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.

Diversity and inclusion

Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.

Due to the nature of this role, you will also be required to complete an Enhanced Disclosure and Barring Service Check (applicants with convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's conviction history or the details of any convictions disclosed to us). Some roles may also be subject to further pre-employment checks.

We look forward to seeing your application to #joinkier.