Community Steward

We're looking for a Community Steward Support Officer to join our Wellingborough team based in Wellingborough.  In this role you'll play a key role in the customer experience by providing operational and administrative support to Community Stewards across the highways service.

Location: Wellingborough – site based 5 days per week
Hours: Permanent Fulltime 40 hours per week
Salary: £30,000 - £35,000 per year + excellent benefits
We are unable to offer certificates of sponsorship to any candidates in this role

What will you be responsible for?

As a Community Steward Support Officer, you'll help strengthen service resilience by improving first-time triage, reducing duplication and delays, and supporting backlog prevention. Your day to day will include:

• Supporting the accurate triage and processing of HORT reports by reviewing evidence, checking for duplicates, and ensuring jobs are raised or routed correctly
• Providing practical and operational support to Community Stewards, including site assistance and delivery of materials
• Helping improve service resilience by identifying recurring issues and supporting backlog prevention
• Assisting during periods of high demand and contributing to process improvements across the highways service
• Maintaining accurate records and responding to urgent requests while prioritising competing work

What are we looking for?

This Community Steward Support Officer role could be a great fit if you:

• Hold a full driving licence and are comfortable travelling across the network as required
• Possess a LANTRA Highways Inspection Certificate and relevant traffic management qualifications
• Are confident using mobile and desktop technology to review photographs, records, reports and work information accurately
• Have strong analytical skills, with the ability to assess information, identify gaps, avoid duplication and make informed, evidence-based decisions
• Communicate clearly and professionally, building positive relationships with operational teams, customers and key stakeholders

Rewards and benefits

We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.

Diversity and inclusion

Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.

We look forward to seeing your application to #joinkier.