Customer Service Advisor (12month FTC)

We're looking for a Customer Service Advisor to join our IMA OMC team based in Lancaster House, Huntingdon.

Location: Lancaster House, Huntingdon
Hours: 0800 to 1700 Monday to Friday - some flexibility on hours available if desired, just let us know when you speak to us.

Please note this is a 12month fixed term contract 

We are unable to offer certificates of sponsorship to any candidates in this role.

As part of the IMA OMC team, you'll play a vital office-based technical role focused on the detection, tracking, and resolution of water leaks identified via smart meter technology. This position is key to supporting efficient water distribution, reducing waste, and optimising water usage through virtual customer engagements. You'll carry out remote investigations and provide resolution-focused support, ensuring excellent customer service while collaborating closely with internal teams to deliver accurate data analysis and effective communication around leak management activities.

What will you be responsible for?

As a Customer Service Advisor, you'll be working within the IMA OMC team, supporting them in leak detection and resolution through smart meter technology. Your day to day will include:

• Proactively communicating with customers to inform them of detected leaks and guide them through resolution steps
• Educating customers on smart water meter functionality and benefits, particularly for early leak detection
• Maintaining accurate records across all systems to ensure data integrity and service continuity
• Engaging with customers across multiple channels including social media, live chat, WhatsApp, and SMS
• Overseeing the full lifecycle of leak case management from identification through to resolution

What are we looking for?

This role of Customer Service Advisor is great for you if you:

• Have excellent communication skills, both verbal and written, to engage effectively with customers and team members
• Possess strong analytical and problem-solving skills for handling complex issues and data analysis
• Think commercially and understand the regulatory and operating environment
• Are able to translate technical knowledge to others and make sound decisions
• Inspire a positive can-do attitude and work collaboratively in a team environment

We're all about finding potential here at Kier, and transferable skills are always welcome! So, even if you don't tick every box, please apply and we can have a chat.

If you would like to explore more about the incredible growth and scale of our water business, dive into our diverse project portfolios, and uncover both current and future career opportunities. You can see more information about our water business here. There's never been a better time to get involved, register your interest today and take the first step toward a rewarding career with us!

Rewards and benefits

We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.

Diversity and inclusion

Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.

We look forward to seeing your application to #joinkier.