Customer Service Advisor

We're looking for a Contract Support Advisor to join our MOJ and Home Office Contract Administration team based in Basingstoke.

Location: Basingstoke 
Hours: Monday to Friday, shifts between 8am – 6pm

We are unable to offer certificates of sponsorship to any candidates in this role.

This is an exciting opportunity to join Kier Places as a Contract Support Advisor, where you'll play a vital role in supporting our MOJ and Home Office Contract Administration Team. You'll be at the heart of our operations, ensuring smooth coordination between our field teams, clients, and contractors whilst helping us deliver excellent service across all our contracts.

What will you be responsible for?

As a Contract Support Advisor, you'll be working within the MOJ and Home Office Contract Administration Team, supporting them in delivering efficient administration and coordination of works. Your day to day will include:

• Raising and allocating work orders for both operational and office-based teams, ensuring all details are accurate and complete
• Scheduling works to engineers and subcontractors, managing attendance dates and ensuring service level agreements are met
• Communicating effectively with customers and colleagues, both internally and externally, to capture and record service calls
• Reviewing and completing work orders, checking paperwork for accuracy and resolving any system issues
• Monitoring performance reports and supporting continuous improvement by taking action to enhance service delivery

What are we looking for?

This role of Contract Support Advisor is great for you if:

• You have excellent communication skills and enjoy building positive relationships with a variety of people
• You're highly organised with strong attention to detail and can manage multiple tasks effectively
• You're comfortable using IT systems and can quickly learn new software and processes
• You work well as part of a team and are happy to support colleagues when needed
• You're proactive and take pride in delivering professional and efficient service to customers

Rewards and benefits

We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.

Diversity and inclusion

Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here.

As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.

Due to the nature of this role, you will also be required to complete an Enhanced Disclosure and Barring Service Check (applicants with convictions will be treated on a case-by-case basis. We do not discriminate based on an applicant's conviction history or the details of any convictions disclosed to us). Some roles may also be subject to further pre-employment checks.

We look forward to seeing your application to #joinkier.