Network Control Centre Operator

're looking for a Network Control Room Operator to join our London Highways team, based at Pickett Lock, London. This role is central to the smooth running of our  control centre, supporting Transport for London (TfL) contracts including the Highways Maintenance Project Framework and Tunnels and Pump Stations. It's a rewarding opportunity to play a key part in coordinating incident responses and helping keep London's transport network moving safely and efficiently.

Location: Pickett Lock, London – site based 5 days per week
Hours: Permanent Fulltime 42 hours per week

Please note: we are unable to offer Certificates of Sponsorship for this role.

What will you be responsible for?

As a Network Control Room Operator, you'll be working as part of the London Highways team, the focus is on delivering a high‑quality incident response service.

Your day to day will include:

• Acting as the first point of contact for incidents, managing calls from emergency services and local authorities while prioritising demand and making informed decisions
• Monitoring incidents and deploying support resources across the network using GIS tools and multiple communication methods, including telephone, radio and data terminals
• Liaising closely with the London Traffic Control Centre and on‑site teams to ensure the right support is in place during incidents
• Accurately recording and updating incident information on computer systems, maintaining logs and producing daily reports
• Working a shift pattern including nights, sometimes as a sole worker, while actively promoting health and safety in the workplace

What are we looking for?

This Network Control Room Operator role is ideal for someone who:

• Is comfortable working independently while also contributing effectively as part of a team
• Has experience managing multiple tasks in a fast‑paced environment while remaining calm under pressure
• Approaches change positively and adapt well to new situations
• Is confident in organising and prioritising workloads effectively
• Uses Microsoft Office confidently in a professional setting

Rewards and benefits

We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here.

Diversity and inclusion

Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here. As a Disability Confident employer, we will ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this role will be offered an interview.

We look forward to seeing your application to #joinkier.